GENERAL TERMS OF SALE

  • SCOPE OF APPLICATION: These General Terms and Conditions of Sale govern the contractual relationship between Ella Dangremont, a textile artist registered under SIRET number 804 320 919 00058, and any customer making a purchase on the website www.ellad.studio.

  • PRODUCTS: The products offered for sale on the website www.ellad.studio include illustrations and objects created by Ella Dangremont. All efforts are made to present the products as faithfully as possible; however, variations may occur, notably due to differences in how colors are displayed on users' screens.

  • PRICES: Product prices are indicated in euros, all taxes included, excluding delivery costs. As an artist not subject to VAT, no VAT applies (VAT not applicable, article 293B of the French General Tax Code). Delivery costs are specified during the ordering process. Ella Dangremont reserves the right to modify prices at any time, while guaranteeing the application of the prices in effect at the time of order confirmation.

  • ORDER: Customers place their orders online on the website www.ellad.studio. The ordering process includes the following steps: selecting products, adding to cart, reviewing the cart, validating the order, choosing the delivery method and payment. Customers will receive an order confirmation by email. Delivery times vary between 1 and 8 days.

  • PAYMENT: Payments are made online, by bank card or any other secure payment method accepted on the website www.ellad.studio.

  • DELIVERY: Products are shipped from Anglet, France, to the delivery address provided by the customer during the ordering process. Delivery times range from 3 to 15 days in France, from the date of order validation. www.ellad.studio cannot be held responsible for delivery delays attributable to the carrier.

  • RIGHT OF WITHDRAWAL: In accordance with applicable legislation, customers have a period of 14 days from receipt of the products to exercise their right of withdrawal, without having to give a reason or pay a penalty. Return shipping costs are borne by the customer.

  • CUSTOMER SERVICE: For any question or complaint, customers may contact Ella Dangremont at the email address hello@ellad.studio.

  • PERSONAL DATA PROTECTION: Information collected during the ordering process is necessary for managing the transaction and is processed confidentially. In accordance with applicable regulations, customers have the right to access, rectify and delete their data.

  • APPLICABLE LAW AND DISPUTES: These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, an amicable solution will be sought.

By confirming their order, customers acknowledge having read and unconditionally accepted these General Terms and Conditions of Sale.